General FAQsAudience Rewards is a customer rewards program that operates like a frequent-flyer program for the arts. It is the first national program of its kind dedicated to theatre and the arts and has been named the Official Rewards Program of Broadway. topAudience Rewards is backed by a group of the largest and most prominent theatre owners and theatre presenters from across the country including Nederlander Theatres, The Shubert Organization, Jujamcyn Theatricals, Telecharge, Broadway Across America, and eleven major performing arts centers and independent presenters from around the United States. topThrough this site, members will have access to the following benefits:
The majority of popular Broadway shows are currently participating in Audience Rewards and are represented on the website. In addition, new venues, off-Broadway, and Met Opera productions are continuously joining the program. Since live art is truly dynamic and some shows may have limited runs or end, members should check the Site regularly to find new offers and show information. topShow pricing and offers vary depending on demand and seasonality and certain participating shows may not offer members a discount during peak periods including some weekends. For your convenience, we have also included a link on each page you can purchase tickets on the site to link to the official ticketing system to buy a ticket regular price. topShows, especially Broadway Shows, can sometimes end with short notice. By creating an Audience Rewards account, the Audience Rewards customer service team can contact you in the event of a change or cancellation in performance dates to either re-book you for another show or refund your money. In addition, there are frequently added value opportunities and experiences such as cast meet and greets and registering with Audience Rewards ensures we know how to contact you regarding these opportunities. topRegistering your with Audience Rewards is easy and takes seconds. You will be prompted on the site when you purchase a ticket to create an Audience Rewards account and register your information. You only need to register once. topKeeping track of different account numbers is always challenging. To make life easy, if you are prompted for your Audience Rewards number and don’t remember it, click the find my number link next to it, or request an email be sent to you, or look in the footer and enter your email and your number will be instantly returned. top
Why is it that for some ticket purchases on this site my seats are assigned after I make my purchase?
Certain tickets and special offers are booked using different systems or select inventory allotments and your seats will be assigned after purchase. Unless otherwise stated, in these circumstances you will be assigned the best available seats in the orchestra or front mezzanine seating sections. Since most Broadway and Off-Broadway theatres are small (under 1,200 seats), all seats are generally considered very good. Your exact seat locations will be emailed to you shortly after you complete your purchase. If purchased during the regular work-week, your seats will be assigned within 24 hours of purchase. Any tickets purchased during a holiday period or weekend will begin to be assigned on the next regular business day. topUnfortunately, no. topMost shows on Broadway have an open ended run meaning that they run for an unspecified period of time. In the unfortunate event that a show decides to end its run and you have purchased a ticket to that show, you will be notified by email or phone by a member of the Audience Rewards concierge staff who will try to book you into a comparable show or refund your money. topA Broadway Show refers to theatrical performances presented in one of the 40 large professional theaters with 500 seats or more located in the Theatre District, in Manhattan, New York City. An "Off Broadway" show refers to professional plays, musicals or revues performed in New York City, in a venue with a seating capacity between 99 and 500 that uses Actors' Equity Performers. A "Touring Shows" refers to a National Broadway Tour that is performed outside of New York City using Actors' Equity Performers or regional theatres and performances that may or may not use equity performers. topNo. The offers presented on this website are not valid in conjunction with any other offer, discounts, or promotions. topAudience Rewards is the Official Rewards program of program and functions just like a frequent flyer program. Not all partner sites or tickets on a partner site are eligible to earn points. Shows will be designated on the site if they are participating of if the partner is participating in allowing points to be issued for ticket purchases. To make sure you always receive your points for an eligible ticket or performance, be sure to enter your Audience Rewards account number in the ticketing system when prompted. For more details about point earning, visit AudienceRewards.com. topUsers who have joined Audience Rewards and earned points, can redeem them for upgrades, free tickets, cash savings via cash and point awards, and other great offers. For participating partners, a full list of awards can be found on the site by selecting redeem and picking a show. For more details about how the Audience Rewards point earning and redemption works visit www.audiencerewards.com topAudience Rewards Customer Service agents are happy to assist you with your questions. Contact Audience Rewards Monday - Friday from 10am-5pm EST at 866-313-9635. Or, email your questions or concerns to partnercustomer@audiencerewards.com and you will receive a response within 1 business day. top |
How it works: Buy tickets online, enter your Audience Rewards number and earn points with the Amtrak Guest Rewards® points.